Warranty & Product Support

Last updated: 12 October 2026

For assistance with a bicycle, frame, component or accessory bought from Bike Nation, email info@bikenation.co.za with your order number, product details, serial number where available, and a description or photographs of the issue.

Statutory protection

Where the Consumer Protection Act applies, it provides an implied warranty of quality for qualifying goods. Within six months of delivery, goods that fail the applicable requirements may be returned without penalty and at our risk and expense for the consumer’s choice of repair, replacement or refund, subject to the Act. These rights are additional to any applicable manufacturer warranty.

Manufacturer warranties

Any additional warranty depends on the manufacturer, model, supplied product and applicable territory. Check the product’s written warranty before purchase, particularly for imported products. We will help establish the available cover and claim process; a brand name alone is not a promise of local manufacturer cover.

Care and assessment

Follow assembly, servicing and charging instructions. Normal wear, accidental damage or misuse may fall outside additional warranty cover, depending on its terms; an assessment must not remove statutory rights. Stop using goods that may be unsafe and contact us before sending a bicycle or battery by courier.

Contact Bike Nation

31 Port Elizabeth Street, De Aar, Northern Cape, 7000, South Africa.

For help with an order, return or privacy request, email info@bikenation.co.za. Include your order number where relevant. Our business and returns details are available on our Contact page.